RETURN POLICY

Please ensure that the item ordered is the item needed, and non-returnable items listed below that are received will not be refunded.
Delivery of any shipment should not be refused. Doing so may result in non-refundable additional costs being added, including shipping and restocking fees.
All return requests must be submitted to warehouse lighting within 7 days of receipt. Any return authorization requested after the 3rd day will be declined, and no refund will be issued. Returning without a return authorization is not permitted. Returning any items directly to the manufacturer may result in the addition of non-refundable charges.

NON RETURNABLE ITEMS

Bespoke lighting, specially designed fixtures , painted or built and components,any architectural lighting fixtures and decorative lighting fixtures, lighting poles and pole components.
Any items that has been used, wired or altered, lamps, components , sensors emergency drivers etc.
items will not be accepted if it’s not in their original packaging.
Any items that has been modified from its original state will not be accepted.
Any items under AED 30.
Shipping charges are not fundable.

SHIPPING CHARGES

As the customer, return shipping and all shipping costs associated with the return are solely your responsibility. Our ability to receive your returned item cannot be guaranteed. Once tracking information for the return is received, please email that information to expedite the crediting process on [email protected]

RETURNING CHARGES:

Real expenses are associated with handling returns. In order to partially offset those costs, all returns are subject to a 25% restocking fee. This fee may be partially or wholly waived if an order equal to or more than the value of the returned goods is placed at the time of the return. A 25% restocking fee and re-delivery or return shipping charges are applied to all refused shipments.

NOTE: A person must be present at the delivery location to inspect the ordered items. Any additional shipping/handling fees attributable to refusal or redelivery may be charged to the customer.

Terms & Conditions:

All returned items will be inspected upon receipt at Ziera Lighting.
Items that are lost, damaged in transit, not in their original condition, scratched, missing parts, or not saleable as new will not be eligible for a refund.

If these guidelines are not met, the return/refund will be declined, or additional re-stocking fees will be incurred.

RETURN PROCESS

Step 1: Log In to Your Account

• Visit the website.
• Locate the login section on the website’s homepage.
• Enter your username and password in the provided fields.
• Click on the “Log In” button to access your account.

Step 2: Navigate to “My Account”

• After logging in, you’ll be redirected to your account dashboard.
• Look for the “My Account” option. It’s typically located in the top right corner of the webpage.
• Click on “My Account” to access your account settings and details.

Step 3: Access Bookings

• Within the “My Account” section, locate the option related to bookings or orders.
• This option might be labeled differently depending on the website’s setup, but it’s usually named something like “My Bookings” or “My Orders”.
• Click on the bookings/orders option to view your recent purchases.

Step 4: Select the Booking

• Look through your bookings or orders to find the specific one for which you want to request a refund.
• Click on theorder to open its details and view the transaction information.

Step 5: Initiate Refund Request

• Within the booking/order details, look for an option or button that allows you to request a refund.
• This button might be labeled as “Request Refund” or something similar.
• Click on it to proceed with your refund request.

Step 6: Provide Reasons

• A form or prompt will likely appear, asking you to provide reasons for the refund request.
• Enter your reasons in the provided space.
• Be clear and concise in explaining why you are requesting a refund.

Step 7: Submit Request

• After providing the reasons, review the information to ensure accuracy.
• Once satisfied, submit your refund request by clicking on the appropriate button.
• This action will notify the website administrators of your request.

Step 8: Wait for Confirmation

• After submitting the refund request, you should receive a confirmation message indicating that your request has been received.
• The website may also provide an estimated timeframe for processing the refund.

Step 9: Follow Up if Necessary

• If you don’t receive a response within the expected timeframe or have any concerns, you can follow up with the website’s customer support team.
• Contact them through the provided support channels to inquire about the status of your refund request.